Count on a partner that can keep your software platform delivering, year after year

    Choosing HSO as your professional services technology partner brings many benefits beyond your initial software implementation. You can count on us for ongoing projects, support, and managed services to help you continue getting the most from your investment.

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    Implementation Services: Start out strong

    For 30 years, we’ve helped organizations around the world get the most from their Dynamics 365 and Microsoft technology investments, starting with expert implementation services, including:  

    • Project planning and management
    • Business process consulting
    • Software configuration
    • Development
    • Testing
    • Training
    • Go-live cutover and post-live support

    With the Microsoft cloud, we can achieve our vision of a unified infrastructure with a common data model that delivers consistency in workflows and user experience.

    Power Platform Services: Pave the way for growth

    HSO offers a complete set of Microsoft Power Platform services, where we utilize this flexible, low code/no code environment to rapidly build custom applications, automate workflows, and deploy intelligent bots to improve business productivity – helping your firm take advantage of endless possibilities. We offer Legacy App Modernization and Custom Power App Development that address even the most difficult business challenges in days, not months 

    Data and Analytics Services:
    Put real-time insights in the hands of your key stakeholders

    Your data needs to help you see ahead so you can be more proactive. Our Data and Analytics services deliver predictive, data-driven insights you need to make important business decisions. We’ll help you use your data to grow, increase profitability, and stay competitive.

    Our Services include:

    Industry-specific
    BI
    Solutions

    Data Warehouse Strategy and
    Architecture

    BI Data
    Model
    Development

    Power BI Analytics and Dashboard Development 

    Data Migration: Bring your data with you—with confidence

    Your data is an important tool for doing business today, and you don’t have to compromise it to make the move to new systems. We have technical and professional services knowhow to confidently migrate your project, client, and people data from your legacy systems into Dynamics 365. We have loads of experience migrating from industry specific tools like Deltek, BST, Interaction, BDP and Oracle and have pre-built data migration tool sets that accelerate data mapping and migration. 

    Training: Ensure a smooth transition

    One of our goals as your partner is to ensure you’re self-sufficient from day one after go-live. That’s why training is a part of every engagement. We take a “train the trainer” approach, which empowers your team immediately, equipping them with the knowledge to manage end-user training in the format that you want and on your timetable.  

    aec360’s Quarterly Product Update keeps me up to date on the latest features of aec360 as well as what’s planned for future releases. The session is interactive, which allows me to provide my feedback and suggestions in real time, directly to the team that develops the product. This session is a valuable and important opportunity for my firm to continue to get value from our aec360 investment.

    Support and Managed Services: Count on HSO for ongoing, expert customer care

    A partner-client relationship shouldn’t end after go-live…and you shouldn’t be handed off to a faceless support line manned by people who don’t know you or your solution. We offer a comprehensive suite of support services, ranging from traditional help desk support services to ongoing solution optimization and everything in between—brought to you by support professionals who are as skilled and experienced as our delivery team.

    Our services include:

    24/7 Global Support 
    Account Management 
    Microsoft Cloud Updates (OneVersion) 
    Ongoing Solution Optimization 
    Quarterly Product Reviews and Updates  

    Michael D’Alesio is VP, Customer Care at HSO ProServ | Michael has served in many roles during his tenure in the Microsoft Partner Channel for the past 25-years.  Michael currently is responsible for supporting, enabling and strategically leading the HSO ProServ Team responsible for HSO ProServ D365 installed based customers to accept, adopt the Microsoft platforms to ensure they attain business value and user adoption.

    Gary Mills serves as Senior Vice President of Finance, Planning & Analysis for HSO | ProServ. Gary’s diverse industry background brings a unique perspective to the company, with more than 30 years in corporate finance, banking and commercial real estate.

    In his role as CFO of HSO | ProServ, Brian Lounds leverages deep experience implementing Microsoft Dynamics ERP solutions to drive excellence into the organization’s financial and practice management practices. Having worked with Dynamics solutions since 1998, he has a strong understanding of technology solutions and their application
    to business initiatives.

    Whit McIsaac is CEO of HSO | ProServ and brings over 20 years of leadership experience in the Microsoft Dynamics ecosystem to drive the group’s overall business strategy. Whit was Co-founder and CEO of aec360 and legal360 prior to merging these practices into sa.global, where he served as CEO of the Americas prior to launching HSO | ProServ.

    Andy Yeomans brings nearly 20 years of Microsoft Dynamics sales and marketing experience to lead the HSO | ProServ sales organization. Under Andy’s leadership, the organization has shown strong growth and has consistently been recognized by Microsoft as a top performing partner, winning multiple Microsoft Inner Circle and Partner of the Year awards.

    Jan Dahl Sorensen’s deep experience with Microsoft Dynamics gives him a unique foundation to guide the HSO | ProServ client success team. As part of the original development team under Damgaard Data, Jan has been working with the Microsoft Dynamics ERP solutions since 1995.

    Joe Stuckey is EVP and Director of CRM Product Development for HSO | ProServ, leading the company’s CRM product development efforts across the legal, AEC, consulting, and accounting markets. Joe leverages the power of Microsoft Dynamics and Power Platform technologies to design and develop purpose-built industry solutions.

    Paramesh Rajan is VP, Technology at HSO | ProServ. Paramesh has served in many Microsoft Dynamics project and program management roles over the past 20 years, and currently drives the development of the organization’s vertical ERP and HR solutions and outsourced development services.

    A highly respected Microsoft Dynamics veteran, Jen Wisemore serves as CAO for HSO | ProServ. Jen was instrumental in the launch of sa.global’s US subsidiary in 2007 and has served in a wide variety of roles within Microsoft Dynamics consultancies across sales, pre-sales, program management, and leadership capacities.

    John Aschenbrener is Director of Delivery Services for HSO | ProServ. John brings over 20 years of Microsoft Dynamics project and program management, consulting, and architect experience to his current role where he is responsible for driving PMO standards, methodology, and overall project delivery.

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    In his role as Chief Operating Officer, Sean Skiver brings nearly 25 years of broad Microsoft Dynamics experience to provide strategic leadership around product development and client delivery services across the organization’s solutions and industry segments.

    Amy Spencer leads the team that is responsible for go-to-market strategies, messaging, and demand generation in the US.

    Amy earned a Bachelor of Arts degree in Communications from The College of New Jersey and has 25+ years of experience in marketing management for technology and professional services companies.

    As Vice President of Human Resources for HSO, Kristen Ramerini is responsible for initiatives including recruitment, onboarding, professional development/career progression, performance management, culture, and employee retention. Prior to her position with HSO, she worked in human resources and recruiting for Seviroli Foods on Long Island and CCN, Inc. in New York City. She holds an MA in Industrial/Organizational Psychology from Hofstra University and is PHR certified.

    Darren Gooding is VP of Delivery for HSO | ProServ, leading the company’s CRM delivery across the legal, AEC, consulting, and accounting markets. Darren applies his 25 years of experience and HSO’s industry focused intellectual property to successfully deliver large-scale, global engagements that ensure customer success.