Everest Group Names HSO as a Major Contender in the Microsoft D365 Services PEAK Matrix® Assessment 2021

HSO positioned among the top global Microsoft Dynamics 365 Service providers worldwide for its industry-first vision, Microsoft alignment, IP and global delivery capabilities.

HSOan industry-first business transformation partner that leverages Microsoft technology to accelerate the impact of digital transformation, today announces that it has been positioned as a “Major Contender” in Everest Group’s Microsoft Dynamics 365 Services PEAK Matrix® Assessment 2021 in this first-edition report.

Everest Group’s Microsoft Dynamics 365 PEAK Matrix report provides an independent and objective, data-driven assessment of service and technology providers, based on their overall capability and market impact across various global markets. This specific assessment analyzes the leading worldwide Microsoft Dynamics 365 service providers in a number of important categories, ultimately measuring the market impact, vision and capability of a named service provider, categorizing them as a Leader, Major Contender or Aspirant.

“Enterprises’ strong focus on digital transformation has led to the rapid adoption of cloud-based enterprise platforms. The adoption of Dynamics 365 is driven by quicker time-to-market, better affordability, and close integration with the Microsoft stack,” said Abhishek Mundra, Practice Director, Everest Group.

The Microsoft Dynamics 365 Services PEAK Matrix 2021 assessment highlights HSO’s strengths, including (but not limited to) their Industry-first vision, IP and global delivery capabilities, recognizing HSO’s ability to serve clients with complex multi-workload and multi-national requirements that address specific industry challenges.

Abhishek Mundra continues “HSO has invested in building a strong talent pool for Dynamics 365, and with the acquisition of AKA Enterprise Solutions and SA Global Inc. 360 Solutions division, it has augmented its Dynamics 365 delivery capabilities in North America. Clients recognize HSO’s technical and domain expertise, innovation investments, and talent management. Taken together, these capabilities have helped position HSO as a Major Contender on Everest Group’s Microsoft Dynamics 365 Services PEAK Matrix® Assessment 2021.”

With the support of The Carlyle Group, HSO continues to make significant investments to support their go-to-market strategy, expand their global delivery capability and deepening industry expertise, becoming one of the largest independent Microsoft Dynamics partners worldwide.

“We are thrilled to be recognized by the Everest Group as a Major Contender for Microsoft Dynamics 365 Services, alongside some of the largest global SI names in the industry,” said Paul Hope, Group CMO, HSO.  “We continue to enhance our worldwide operations by investing in IP, expanding our global footprint and adding new industry capabilities further strengthening our ‘Industry First’ vision. Our placement on Everest Group’s PEAK Matrix is a strong testament to the dedication of our employees to help our clients accelerate the impact of digital transformation and drive improvements in business performance by leveraging the power Microsoft technology.”

The PEAK Matrix is a framework to assess the relative market impact and the vision and capability of service providers. Everest Group’s PEAK Matrix is one of the most trusted, fact-based analysis of global services providers, locations, products and solutions.

Michael D’Alesio is VP, Customer Care at HSO ProServ | Michael has served in many roles during his tenure in the Microsoft Partner Channel for the past 25-years.  Michael currently is responsible for supporting, enabling and strategically leading the HSO ProServ Team responsible for HSO ProServ D365 installed based customers to accept, adopt the Microsoft platforms to ensure they attain business value and user adoption.

Gary Mills serves as Senior Vice President of Finance, Planning & Analysis for HSO | ProServ. Gary’s diverse industry background brings a unique perspective to the company, with more than 30 years in corporate finance, banking and commercial real estate.

In his role as CFO of HSO | ProServ, Brian Lounds leverages deep experience implementing Microsoft Dynamics ERP solutions to drive excellence into the organization’s financial and practice management practices. Having worked with Dynamics solutions since 1998, he has a strong understanding of technology solutions and their application
to business initiatives.

Whit McIsaac is CEO of HSO | ProServ and brings over 20 years of leadership experience in the Microsoft Dynamics ecosystem to drive the group’s overall business strategy. Whit was Co-founder and CEO of aec360 and legal360 prior to merging these practices into, where he served as CEO of the Americas prior to launching HSO | ProServ.

Andy Yeomans brings nearly 20 years of Microsoft Dynamics sales and marketing experience to lead the HSO | ProServ sales organization. Under Andy’s leadership, the organization has shown strong growth and has consistently been recognized by Microsoft as a top performing partner, winning multiple Microsoft Inner Circle and Partner of the Year awards.

Jan Dahl Sorensen’s deep experience with Microsoft Dynamics gives him a unique foundation to guide the HSO | ProServ client success team. As part of the original development team under Damgaard Data, Jan has been working with the Microsoft Dynamics ERP solutions since 1995.

Joe Stuckey is EVP and Director of CRM Product Development for HSO | ProServ, leading the company’s CRM product development efforts across the legal, AEC, consulting, and accounting markets. Joe leverages the power of Microsoft Dynamics and Power Platform technologies to design and develop purpose-built industry solutions.

Paramesh Rajan is VP, Technology at HSO | ProServ. Paramesh has served in many Microsoft Dynamics project and program management roles over the past 20 years, and currently drives the development of the organization’s vertical ERP and HR solutions and outsourced development services.

A highly respected Microsoft Dynamics veteran, Jen Wisemore serves as CAO for HSO | ProServ. Jen was instrumental in the launch of’s US subsidiary in 2007 and has served in a wide variety of roles within Microsoft Dynamics consultancies across sales, pre-sales, program management, and leadership capacities.

John Aschenbrener is Director of Delivery Services for HSO | ProServ. John brings over 20 years of Microsoft Dynamics project and program management, consulting, and architect experience to his current role where he is responsible for driving PMO standards, methodology, and overall project delivery.

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In his role as Chief Operating Officer, Sean Skiver brings nearly 25 years of broad Microsoft Dynamics experience to provide strategic leadership around product development and client delivery services across the organization’s solutions and industry segments.

Amy Spencer leads the team that is responsible for go-to-market strategies, messaging, and demand generation in the US.

Amy earned a Bachelor of Arts degree in Communications from The College of New Jersey and has 25+ years of experience in marketing management for technology and professional services companies.

As Vice President of Human Resources for HSO, Kristen Ramerini is responsible for initiatives including recruitment, onboarding, professional development/career progression, performance management, culture, and employee retention. Prior to her position with HSO, she worked in human resources and recruiting for Seviroli Foods on Long Island and CCN, Inc. in New York City. She holds an MA in Industrial/Organizational Psychology from Hofstra University and is PHR certified.

Darren Gooding is VP of Delivery for HSO | ProServ, leading the company’s CRM delivery across the legal, AEC, consulting, and accounting markets. Darren applies his 25 years of experience and HSO’s industry focused intellectual property to successfully deliver large-scale, global engagements that ensure customer success.