Innovative International Design Firm Transforms Finance

Company Overview

With offices in the US, Europe, and Asia Pacific, our client is a leading international design and consulting firm.


HSO ProServ worked with our client to implement Microsoft Dynamics 365 for Finance and Operations as their new global ERP platform.


Through the implementation of Dynamics 365, our client has:

  • Integrated key business systems
  • Streamlined financial processes
  • Accelerated their financial close
  • Improved global visibility

Innovative International Design Firm Transforms Finance

Client Background

When today’s leading brands require innovative designs for their products, services, or digital experiences, they often turn to this well-known international design and consulting firm. With over 800 employees and contractors working out of offices in the United States, Europe, and Asia Pacific, our client has long been at the forefront of creating positive change through design.

International Growth Introduces New Challenges

Our client had historically used the popular Dynamics GP accounting system as their core financial management platform. However, as their business grew and expanded overseas, this North American-centric platform was unable to keep up with complex inter-company accounting processes and other multi-national  financial management requirements.

In addition, the organization also used a number of specialized operational software systems that their Dynamics GP system had limited abilities to integrate with. This resulted in a number of business processes that required redundant data entry into multiple systems and limited their ability to gain real-time visibility across their global business.

A Global Platform for a Global Business

HHSO ProServ worked with our client to implement the Microsoft Dynamics 365 for Finance and Operations cloud-based ERP platform.  Dynamics 365 is now used to manage the organization’s global financial management practices, as well as key project accounting, billing, and revenue management processes. HSO ProServ also deployed their Projects+ solution for Dynamics 365, which extends native Dynamics 365 functionality across the project lifecycle.

A key aspect of this client’s initiative was the need to build a series of integrations to other business software systems. HSO ProServ worked with this client to develop interfaces to their professional services automation (PSA) platform, human resource management platform, and corporate expense management system, allowing key data to flow seamlessly across their systems and processes.

The Results

Since implementing Dynamics 365, our client has been able to:

  • Improve global financial management practices by automating key transactions.
  • Streamline crucial billing and revenue recognition processes.
  • Accelerate the financial close process to improve reporting and visibility across the business.
  • Gain a flexible technology platform that can easily integrate with other software systems to maximize efficiencies.

Michael D’Alesio is VP, Customer Care at HSO ProServ | Michael has served in many roles during his tenure in the Microsoft Partner Channel for the past 25-years.  Michael currently is responsible for supporting, enabling and strategically leading the HSO ProServ Team responsible for HSO ProServ D365 installed based customers to accept, adopt the Microsoft platforms to ensure they attain business value and user adoption.

Gary Mills serves as Senior Vice President of Finance, Planning & Analysis for HSO | ProServ. Gary’s diverse industry background brings a unique perspective to the company, with more than 30 years in corporate finance, banking and commercial real estate.

In his role as CFO of HSO | ProServ, Brian Lounds leverages deep experience implementing Microsoft Dynamics ERP solutions to drive excellence into the organization’s financial and practice management practices. Having worked with Dynamics solutions since 1998, he has a strong understanding of technology solutions and their application
to business initiatives.

Whit McIsaac is CEO of HSO | ProServ and brings over 20 years of leadership experience in the Microsoft Dynamics ecosystem to drive the group’s overall business strategy. Whit was Co-founder and CEO of aec360 and legal360 prior to merging these practices into, where he served as CEO of the Americas prior to launching HSO | ProServ.

Andy Yeomans brings nearly 20 years of Microsoft Dynamics sales and marketing experience to lead the HSO | ProServ sales organization. Under Andy’s leadership, the organization has shown strong growth and has consistently been recognized by Microsoft as a top performing partner, winning multiple Microsoft Inner Circle and Partner of the Year awards.

Jan Dahl Sorensen’s deep experience with Microsoft Dynamics gives him a unique foundation to guide the HSO | ProServ client success team. As part of the original development team under Damgaard Data, Jan has been working with the Microsoft Dynamics ERP solutions since 1995.

Joe Stuckey is EVP and Director of CRM Product Development for HSO | ProServ, leading the company’s CRM product development efforts across the legal, AEC, consulting, and accounting markets. Joe leverages the power of Microsoft Dynamics and Power Platform technologies to design and develop purpose-built industry solutions.

Paramesh Rajan is VP, Technology at HSO | ProServ. Paramesh has served in many Microsoft Dynamics project and program management roles over the past 20 years, and currently drives the development of the organization’s vertical ERP and HR solutions and outsourced development services.

A highly respected Microsoft Dynamics veteran, Jen Wisemore serves as CAO for HSO | ProServ. Jen was instrumental in the launch of’s US subsidiary in 2007 and has served in a wide variety of roles within Microsoft Dynamics consultancies across sales, pre-sales, program management, and leadership capacities.

John Aschenbrener is Director of Delivery Services for HSO | ProServ. John brings over 20 years of Microsoft Dynamics project and program management, consulting, and architect experience to his current role where he is responsible for driving PMO standards, methodology, and overall project delivery.

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In his role as Chief Operating Officer, Sean Skiver brings nearly 25 years of broad Microsoft Dynamics experience to provide strategic leadership around product development and client delivery services across the organization’s solutions and industry segments.

Amy Spencer leads the team that is responsible for go-to-market strategies, messaging, and demand generation in the US.

Amy earned a Bachelor of Arts degree in Communications from The College of New Jersey and has 25+ years of experience in marketing management for technology and professional services companies.

As Vice President of Human Resources for HSO, Kristen Ramerini is responsible for initiatives including recruitment, onboarding, professional development/career progression, performance management, culture, and employee retention. Prior to her position with HSO, she worked in human resources and recruiting for Seviroli Foods on Long Island and CCN, Inc. in New York City. She holds an MA in Industrial/Organizational Psychology from Hofstra University and is PHR certified.

Darren Gooding is VP of Delivery for HSO | ProServ, leading the company’s CRM delivery across the legal, AEC, consulting, and accounting markets. Darren applies his 25 years of experience and HSO’s industry focused intellectual property to successfully deliver large-scale, global engagements that ensure customer success.