Delivering the Connected AEC Firm of the Future

Architecture, engineering, and construction (AEC) firms face continually evolving challenges as they look to win business, deliver excellent projects, and optimize revenue. The ability to proactively address these challenges is critical to your success.  

How does your AEC firm address complex business challenges? The answer is often through the strategic application of technology, like ERP, CRM, and collaboration tools. However, while technology plays a critical role in the effort, it’s just one part in a larger strategy.  

To comprehensively address evolving business challenges – both now and in the future – AEC firms must focus on connectivity throughout the organization and all processes, ensuring that every aspect works in tandem toward strategic goals.  

In a series of blog articles, I share my experience and insights on the five key components to address when building the connected AEC firm of the future: Processes, Insights, Productivity, Relationships, and Tools. Following is a high-level look at each of each component. Be sure to click through to the individual blogs for a deeper dive. 

Connected Processes

Process optimization is a foundational and critical effort for any successful AEC firm. However, simply optimizing the steps in individual processes isn’t enough to address the evolving complexities of the AEC industry. To support the future of your AEC firm, it is just as important to create connected processes, or processes that work in tandem to support strategic goals while reducing the time and effort employees spend on manual steps along the way.  

Read more about connected processes, what they look like, the challenges many AEC firms face in developing and maintaining them, and ways you can ensure all employees buy in to the connected process philosophy. 

Connected Insights

For an AEC firm, information is more valuable than almost any other resource. Possessing comprehensive and up-to-date insight into the status of a pursuit, ongoing project, or client relationship can position your firm to react to any challenge that may arise – or to seize any opportunity that pops up. Unfortunately, many firms struggle to maintain connected insights as information remains siloed across departments, or important data is lost in translation due to ineffective reporting capabilities.     

Read more about Connected Insights, how you can use technology to ensure 360-degree awareness of your operations by creating an integrated approach to connecting information from all available sources.  

Connected Productivity

AEC firms often rely on a number of software platforms to support daily operations. From ERP to collaboration tools, these applications each play a critical role. Each employee or department will use these solutions differently to execute their job duties and will likely jump between applications to initiate or complete individual tasks. Streamlining the transition between tools – and optimizing the individual performance of each application – is vital to ensuring your teams have the support they need to thrive.  

Read more about Connected Productivity, its role in supporting the AEC firm of the future, and how you can create an environment where your mission critical software applications are integrated with key productivity tools.  

Connected Relationships

Your firm’s relationships with prospects, current and past clients, vendor partners and employees can have a significant impact on the future. Leveraging these relationships can help to win new business, provide better services or plan for the future.  

Read more about Connected Relationships, how AEC firms can use Enterprise Relationship Management (ERM) solutions to develop truly connected internal and external relationships with actionable insights and leverage them for the good of the firm.  

Connected Tools

It’s no secret that technology plays a key role in the success of an AEC firm. However, that isn’t to say that you should invest in technology just for the sake of having it. Instead, the most successful AEC firms of the future will take a connected approach to tools by focusing on creating a technology ecosystem that is fully integrated, optimized and connected.  

Read more about Connected Tools to learn what questions to ask when implementing a new role, how you can eliminate technology roadblocks and redundancies and empower your employees, and the different ways your tools can be connected—to your financials, other systems, clients, and employees.  

Contact HSO to Learn More About Building the Connected AEC Firm of the Future 

Building a Connected AEC firm isn’t always easy, but the benefits far outweigh the effort and investment. HSO ProServ is here to help you plan, execute, and maintain a Connected AEC strategy that supports your firm’s unique vision and goals.  

Contact us to talk to a Connected AEC expert today.  

Michael D’Alesio is VP, Customer Care at HSO ProServ | Michael has served in many roles during his tenure in the Microsoft Partner Channel for the past 25-years.  Michael currently is responsible for supporting, enabling and strategically leading the HSO ProServ Team responsible for HSO ProServ D365 installed based customers to accept, adopt the Microsoft platforms to ensure they attain business value and user adoption.

Gary Mills serves as Senior Vice President of Finance, Planning & Analysis for HSO | ProServ. Gary’s diverse industry background brings a unique perspective to the company, with more than 30 years in corporate finance, banking and commercial real estate.

In his role as CFO of HSO | ProServ, Brian Lounds leverages deep experience implementing Microsoft Dynamics ERP solutions to drive excellence into the organization’s financial and practice management practices. Having worked with Dynamics solutions since 1998, he has a strong understanding of technology solutions and their application
to business initiatives.

Whit McIsaac is CEO of HSO | ProServ and brings over 20 years of leadership experience in the Microsoft Dynamics ecosystem to drive the group’s overall business strategy. Whit was Co-founder and CEO of aec360 and legal360 prior to merging these practices into, where he served as CEO of the Americas prior to launching HSO | ProServ.

Andy Yeomans brings nearly 20 years of Microsoft Dynamics sales and marketing experience to lead the HSO | ProServ sales organization. Under Andy’s leadership, the organization has shown strong growth and has consistently been recognized by Microsoft as a top performing partner, winning multiple Microsoft Inner Circle and Partner of the Year awards.

Jan Dahl Sorensen’s deep experience with Microsoft Dynamics gives him a unique foundation to guide the HSO | ProServ client success team. As part of the original development team under Damgaard Data, Jan has been working with the Microsoft Dynamics ERP solutions since 1995.

Joe Stuckey is EVP and Director of CRM Product Development for HSO | ProServ, leading the company’s CRM product development efforts across the legal, AEC, consulting, and accounting markets. Joe leverages the power of Microsoft Dynamics and Power Platform technologies to design and develop purpose-built industry solutions.

Paramesh Rajan is VP, Technology at HSO | ProServ. Paramesh has served in many Microsoft Dynamics project and program management roles over the past 20 years, and currently drives the development of the organization’s vertical ERP and HR solutions and outsourced development services.

A highly respected Microsoft Dynamics veteran, Jen Wisemore serves as CAO for HSO | ProServ. Jen was instrumental in the launch of’s US subsidiary in 2007 and has served in a wide variety of roles within Microsoft Dynamics consultancies across sales, pre-sales, program management, and leadership capacities.

John Aschenbrener is Director of Delivery Services for HSO | ProServ. John brings over 20 years of Microsoft Dynamics project and program management, consulting, and architect experience to his current role where he is responsible for driving PMO standards, methodology, and overall project delivery.

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In his role as Chief Operating Officer, Sean Skiver brings nearly 25 years of broad Microsoft Dynamics experience to provide strategic leadership around product development and client delivery services across the organization’s solutions and industry segments.

Amy Spencer leads the team that is responsible for go-to-market strategies, messaging, and demand generation in the US.

Amy earned a Bachelor of Arts degree in Communications from The College of New Jersey and has 25+ years of experience in marketing management for technology and professional services companies.

As Vice President of Human Resources for HSO, Kristen Ramerini is responsible for initiatives including recruitment, onboarding, professional development/career progression, performance management, culture, and employee retention. Prior to her position with HSO, she worked in human resources and recruiting for Seviroli Foods on Long Island and CCN, Inc. in New York City. She holds an MA in Industrial/Organizational Psychology from Hofstra University and is PHR certified.

Darren Gooding is VP of Delivery for HSO | ProServ, leading the company’s CRM delivery across the legal, AEC, consulting, and accounting markets. Darren applies his 25 years of experience and HSO’s industry focused intellectual property to successfully deliver large-scale, global engagements that ensure customer success.